Support
Track your order
Tracking is emailed the moment your parcel is labelled. Here is where to find it.
Three places to look
Finding your tracking
01
Check your email
Search your inbox for the shipping confirmation. It carries the carrier name and tracking number.
02
Or your account
Sign in and open the order — tracking sits on the order page as soon as it exists.
03
Still nothing?
Send your order number and we will find the parcel and tell you exactly where it is.
Delivery questions
Within two business days of ordering. Scans can take a further day to show movement.
Check with neighbours and your building first, then message us within 48 hours and we will open a carrier claim.
Once it has shipped, only the carrier can. Their tracking page usually offers a redirect option.
Send your order number and we will look it up for you.
Contact us