Support

Shipping

How your order travels, what it costs, and when to expect it.

At a glance

Shipping, plainly

Processing

Orders leave within two business days. You will receive tracking as soon as the label is created.

Domestic delivery

Three to seven business days across the US, tracked and insured. Free over $150.

International

Seven to twenty-one days depending on customs. Duties and import taxes are the buyer's responsibility.

Large home pieces

Items over 10 lbs are usually local pick-up only. Message before ordering and we will find a way.

Rates

Options and cost

Edit these to match your real carrier rates in the theme editor.

MethodTimeCostNotes
US standard3–7 business days$8.95Free over $150
US expedited2–3 business days$22.00
Canada7–14 business days$28.00
International10–21 business daysCalculated at checkout
Local pick-upBy arrangementFreeItems over 10 lbs

Delivery estimates start once the parcel leaves, not when the order is placed.

Shipping questions

Yes for standard post. Expedited couriers need a street address.

Carrier scans can lag a day or two. If nothing changes after three business days, write to us and we will chase it.

If the parcel has not shipped, yes. Message immediately with the correct address.

Anything else, just ask.

Contact us