Frequently asked questions
Everything about ordering, sizing, shipping and returns in one place.
Ordering
Both. Each listing states the condition plainly. Pre-owned pieces are described down to the detail, including any wear.
Every listing carries flat measurements taken by hand. Compare them with a garment you already own, or ask and I will give you a second opinion.
Yes, for 24 hours. Send a message with the piece name.
Shipping
Within two business days. You will get tracking as soon as the label is made.
Yes. Rates are calculated at checkout. Duties and import taxes are the buyer's responsibility.
Items over 10 lbs are usually local pick-up only. Message me before ordering and we will find a way.
Returns and care
Fourteen days from delivery on unworn pieces with tags where they were attached. Write first so I can watch for the parcel.
Dry clean or hand wash cold as marked, store knitwear folded, and keep silk out of direct sun. Full notes are on the care page.
The collection
Because it comes from a personal collection built over forty years, not a wholesale order. When a piece sells, it is gone.
Yes, but this is the only place the whole collection sits together. Links to the others are in the footer.
Still not sure? Rita answers every message personally.
Contact us